![]() They keep putting they want to give me a ***** gift certificate to use which I dont want. I have gone back and forth in emails since they do not have a customer service phone number. It was not time for my next shipment until the end of April and I also didnt receive any make up or spoiled child product when they charged me in March. I was not to be charged until three months later for my next shipment however on less than 30 days later (3/11/23) I was charged an additional $79.93 which is what I am upset about. On 1/25/23 I ordered the try before you buy make up and spoiled child serum and was charged $6.39 for shipping and at the 14 day **** (2/17/23) I was charged the full price $82.29 which was expected. Customer also describe the difficulty they experience when trying to reach the company's customer service department to cancel an order, request a refund, or resolve other matters. Consumers continue to complain about surprise charges from the company, including claims that they are enrolled in an auto replenish (subscription program) without their knowledge. Many consumers claim the lack of adequate customer support makes it very difficult and frustrating to attempt resolve their issues with Il Makiage.Īs of December 2022, complaints filed with BBB are still reporting persistent issues related to billing practices of Il Makiage. Consumers also say they frequently encounter technical problems with re-setting passwords and printing return labels. Consumer are reporting problems like confusion over billing practices, such as lack of clarity of the conversion charges of the trial offer as well as non disclosure of pre-authorization charges on credit cards. Consumers are telling BBB a host of issues they experience after participating in the company's trial offer called Try Before You Buy. ![]() 2019, BBB a marked a notable increase in consumer disputes against this firm. BBB files indicate a Pattern of Complaints regarding the billing policies, technical issues and customer service practices of Il Makiage. ![]()
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